Support
We're a small team and we read every message.
Contact us
Email support@soniq8.com and we'll get back to you, usually within 1-2 business days.
To help us resolve things quickly, include:
- The email address on your account
- Whether you're using the website or the Soniq8 Live app (and your device / iOS version)
- What you expected to happen, and what happened instead
- A link to the analysis or a screenshot, if relevant
Frequently asked questions
How does Soniq8 identify songs?
On the web, you paste a YouTube link and our engine analyzes the audio and returns a tracklist with timestamps. In the Soniq8 Live app, the app listens through your microphone during a session and builds a setlist of the songs playing around you in real time.
A song wasn't identified - why?
Identification depends on audio quality and whether the track exists in the catalogs we search. Live recordings, mashups, unreleased edits, and very noisy environments are harder to match. Re-running a section or capturing a cleaner sample often helps.
How do credits work?
Analyses and live sessions use credits, which scale with length. You can see your balance and top up from the Billing page. For questions about a specific charge, email support with your account email.
How do I connect or disconnect Spotify?
Connect Spotify from your Profile (web) or Settings (app) to export setlists straight into your own Spotify account. You can disconnect at any time from the same place, which immediately revokes our access. Spotify is used only to save your identified tracklist as a playlist in your account - song identification itself is done by separate recognition services, not Spotify.
If connecting Spotify shows an "account isn't authorized" message, our Spotify access is still being finalized for general availability; email support@soniq8.com and we'll enable your account.
How do I delete my account?
You can delete your account and all associated data from the Profile page on the web, from Settings in the Soniq8 Live app, or by emailing us. See the Account Deletion page for details.
Where can I read your policies?
See our Privacy Policy and Terms of Service.